Social Media-Integrated Rail Ticket Ordering Platform: A User-Friendly Design
DOI:
https://doi.org/10.63876/jets.v1i1.4Keywords:
social media, train ticket booking, sentiment analysis, user behavior, decision-makingAbstract
This paper explores the influence of social media on train ticket booking, focusing on sentiment analysis and user behavior. With the widespread use of social media platforms, individuals have increasingly turned to these channels to express their opinions, share experiences, and seek recommendations. This study aims to investigate how social media affects the process of booking train tickets, specifically analyzing sentiment patterns and user behaviors. The research methodology involves collecting and analyzing data from various social media platforms, such as Twitter, Facebook and online forums. Natural Language Processing (NLP) techniques are employed to perform sentiment analysis on the textual data, extracting insights regarding users' attitudes, opinions, and emotions towards train ticket booking. Additionally, user behavior patterns are analyzed to understand how social media interactions influence the decision-making process.
References
E. A. Fitriarti, “Urgensi Literasi Digital Dalam Menangkal Hoax Informasi Kesehatan Di Era Digital,” Metacommunication J. Commun. Stud., vol. 4, no. 2, p. 219, 2019, doi: 10.20527/mc.v4i2.6929.
Y. M. Saluky, “Development of the UTBK Try Out Application with Simulation Methods to Increase Student Scores,” ITEJ (Information Technol. Eng. Journals), vol. 6, no. 2, pp. 93–99, 2021.
A. Kiswantoro and D. R. Susanto, “Strategi Pengembangan Desa Wonokriti Sebagai Desa Wisata Edelweis Di Kawasan Taman Nasional Bromo Tengger Semeru,” J. Tour. Econ., vol. 4, no. 2, pp. 119–134, 2021, doi: 10.36594/jtec.v4i2.122.
Y. M. Saluky, “A Review Learning Media Development Model,” Int. J. Technol. Model., vol. 1, no. 2, pp. 36–49, 2022.
Saluky, Design Web Template Dengan Artisteer. Conviden, 2016.
S. Nurul Bahiyah, Wulandari Wulandari, “The Development of Islamic Religious Education Android-Based Application of Salat Material for Elementary Students,” Al-Aulad J. Islam. Prim. Educ., vol. 5, no. 2, pp. 68–78, 2022.
N. B. Saluky, “Revolutionizing Education: Unlocking the Potential of Asynchronous Video for Interactive Online Learning,” Int. J. Educ. Humanit., vol. 3, no. 2, pp. 187–196, 2023.
S. Meisyaroh, “Determinisme Teknologi Masyarakat Dalam Media Sosial,” J. Komun. Dan Bisnis, vol. 1, no. 1, pp. 36–46, 2013.
Saluky, “Aplikasi Business Intelligence Menggunakan Metode Balanced Scorecard untuk Mengukur Kinerja Marketing Indosat Cirebon,” J. Inform., vol. 7, no. 2, 2011.
Saluky, “A Survey on Abandoned Objects Detection from CCTV Surveillance,” ITEJ (Information Technol. Eng. Journals), vol. 5, no. 2, pp. 105–118, 2020.
Saluky, “Big Data Analysis on Smartcampus Applications IAIN Syekh Nurjati Cirebon: A Preliminary Study,” Procediamath, vol. 1, no. 1, 2017.
C. C. Christy, “FoMo di media sosial dan e-WoM : pertimbangan berbelanja daring pada marketplace,” J. Stud. Komun. (Indonesian J. Commun. Stud., vol. 6, no. 1, pp. 331–357, 2022, doi: 10.25139/jsk.v6i1.3742.
D. N. Fitriana, “Inovasi Pelayanan Publik BUMN (Studi Deskriptif tentang Inovasi Boarding Pass System dalam Meningkatkan Kualitas Pelayanan Kereta Api PT KAI di Stasiun Gubeng Surabaya),” Kebijak. Dan Manaj. Publik, vol. 2, no. 2, pp. 1–10, 2014.
Saluky, “Tinjauan Artificial Intelligence untuk Smart Government,” ITEJ (Information Technol. Eng. Journals), vol. 3, no. 1, pp. 8–16, 2018.
Y. M. Saluky, “A Review: Application of AIOT in Smart Cities in Industry 4.0 and Society 5.0,” nternational J. Smart Syst., vol. 1, no. 1, pp. 1–4, 2023.
Y. M. Saluky, “Penerapan Algoritma Deteksi Tepi Canny Menggunakan Python dan Opencv,” Smart-Techno (Smart Technol. Inform. Technopreneurship), vol. 5, no. 1, pp. 1–7, 2023.
F. F. L. Saluky, Suhono Harso Supangkat, “Moving Image Interpretation Models to Support City Analysis,” 2018 Int. Conf. ICT Smart Soc., 2018.
I. Arieshanti, J. L. Buliali, and W. Wibisino, “Pembuatan Prototipe Aplikasi Web Services Berbasis Xml Menggunakan Teknologi J2Ee Dengan Studi Kasus Reservasi Hotel,” JUTI J. Ilm. Teknol. Inf., vol. 4, no. 1, p. 1, 2005, doi: 10.12962/j24068535.v4i1.a239.
I. D. Jaya, M. Kadafi, and R. N. Mustar, “Rancang Bangun Sistem Informasi Service Reservation Berbasis Android (Studi Kasus :Bengkel Bintang Motor Palembang),” Matics, vol. 11, no. 1, p. 14, 2019, doi: 10.18860/mat.v11i1.7685.
R. Firnando and N. Hadinata, “Sistem Informasi Verifikasi Dan Validasi Pendaftaran Ujian Komprehensif Berbasis Android (Studi Kasus Ilmu Komputer Di Universitas Bina Darma),” J. Pengemb. Sist. Inf. dan Inform., vol. 2, no. 1, pp. 58–68, 2021, doi: 10.47747/jpsii.v2i1.546.
R. V Palit, Y. D. Y. Rindengan, and A. S. M. Lumenta, “Rancangan Sistem Informasi Keuangan Gereja Berbasis Web Di Jemaat GMIM Bukit Moria Malalayang,” vol. 4, no. 7, pp. 1–7, 2015.
G. A. S. Adinata, A. P. Kharisma, and L. Fanani, “Pengembangan Aplikasi Penjemputan dan Pengantaran Penumpang Travel berbasis Android (Studi Kasus Ladju Travel Malang),” … Teknol. Inf. dan Ilmu …, vol. 3, no. 9, 2019.
N. M. S. Iswari, “Review Perangkat Lunak StarUML Berdasarkan Faktor Kualitas McCall,” Ultim. J. Tek. Inform., vol. 7, no. 1, 2015, doi: 10.31937/ti.v7i1.352.
H. Nopriandi, F. Teknik, U. Islam, K. Singingi, and T. Kuantan, “Perancangan sistem informasi registrasi mahasiswa,” vol. 1, no. 1, pp. 73–79, 2018.
Z. R. A. T. D. Dewi, C. Ahmadi, and I. G. Suardika, “Dashboard Executive Information System Pada Banjar Berbasis Web,” Eksplora Inform., vol. 1, pp. 1–9, 2015.
Y. M. Putra, U. M. Buana, K. A. Putri, and U. M. Buana, “Tugas sistem informasi akuntansi : diagram aliran data untuk perusahaan kecil dan diagram aliran data perusahaan jasa online (go-jek),” no. October, p. 11, 2021.
K. Khamidah, ) Ramadian, and A. Triyono, “Pengembangan Aplikasi E-Learning Berbasis Web Dengan Php Dan My Sql Studi Kasus Smpn 1 Arjosari,” Indones. J. Netw. Secur. (IJNS)-ijns.org IJNS, vol. 2, no. 2, pp. 2302–5700, 2013.
B. A. Herlambang and V. A. V. Setyawati, “Perancangan Data Flow Diagram Sistem Pakar Penentuan Kebutuhan Gizi bagi Individu Normal Berbasis Web,” J. Inform. UPGRIS, vol. 1, pp. 78–85, 2015.
J. H. Lubis, “Analisa Performansi Query Pada Database Smell,” J. Manaj. dan Inform. Pelita Nusant., vol. 21, no. 1, pp. 42–49, 2017.
N. H. Maulida and U. P. Raya, “STUDI LITERATUR PENERAPAN METODE PROTOTAYPE DAN WATERFALL,” no. April, 2022.
R. Y. Arifiantanti, R. Asmara, and Y. Setiowati, “Politeknik Elektronika Negeri Surabaya Institut Teknologi Sepuluh Nopember Kampus ITS Keputih Sukolilo Surabaya 60111 Email : spicy_appl3@yahoo.com Makalah Proyek Akhir,” pp. 1–10.
A. A. Hamzah, A. Syarief, and I. S. Mustikadara, “Analisis Kualitatif Tampilan Visual Pada Situs E-Learning,” ITB J. Vis. Art Des., vol. 5, no. 2, pp. 176–194, 2013, doi: 10.5614/itbj.vad.2013.5.2.6.
